YOUR QUESTIONS
The useful details, up front.
These answers explain the website's general approach. Your individual written offer sets out the actual service commitment.
What am I paying for?
The fee is for an agreed, fixed-term appliance-maintenance membership covering the number of eligible appliances in your selected plan. The written offer explains the precise services and any limits before you pay.
Is this insurance, a warranty or a replacement plan?
No. Nestiva Care offers maintenance membership, not insurance, an extended warranty or a promise to replace an appliance. A membership does not guarantee an appliance will never develop a fault.
What is separate from the plan fee?
Parts, materials and repair labour are separately priced. Any such work should be explained and quoted for your approval. There is no advertised promise of unlimited visits or emergency response.
Will I be charged again automatically?
No. The plans shown here are one fixed 12-month term, with one payment and no automatic renewal. A further term would require a fresh agreement.
Can I include an appliance that already has a fault?
Tell us about known faults before joining. We review the type, age, condition, location and access of each appliance before confirming eligibility. A new membership is not an emergency repair booking.
Where do you provide service?
Send us the service postcode. We confirm actual availability before making an offer; this website does not promise nationwide coverage.
When would my membership begin?
Your written offer and confirmation should state the start and end dates. Services begin only in line with the agreed terms and after the applicable cancellation period and payment confirmation.
Can I cancel?
Your statutory rights and the cancellation process will be explained in the written offer. Tell us promptly if you want to cancel; submitting an enquiry here does not create a contract.
Still wondering about something?
Ask us before you make a decision.