What to include
Use the contact form and choose “Concern or complaint”. Include your name, relevant reference if you have one, the dates, what happened and the outcome you are seeking. Please do not send full bank or card details.
What happens next
We will review the enquiry and any related records and explain what further information is needed. Keep copies of your written offer and confirmation. If a cancellation deadline applies, give notice promptly rather than waiting for a complaint response. Nothing here limits statutory rights.