Who receives your enquiry
Nestiva Care receives website enquiries. Use the contact form for questions about your information. The contracting trader's full identity and contact details will be provided in the individual written offer before a paid agreement.
What the form collects
The form asks for your name, email address, service postcode, enquiry topic and message; phone number and plan interest are optional. Please do not submit bank account numbers, card details, passwords or sensitive personal information.
How it is used
We use your details to respond to an enquiry, consider appliance eligibility and availability, or help with a concern you raise. The relevant basis is generally taking steps at your request before a contract or legitimate interests in handling an existing enquiry. The form is not a marketing subscription.
Storage and security
Submissions are stored as private WordPress records accessible to site administrators. A notification containing only an internal reference may be attempted to the configured website administrator email; delivery is not guaranteed. A nonce and temporary hashed-IP counter help limit misuse. Our hosting and email providers may process data needed to operate the service.
Retention and your choices
We keep enquiries only as long as needed to respond, administer a resulting service, and meet relevant legal or claim-related needs. The form does not automatically erase records. You can ask us about access, correction, deletion, restriction or objection where applicable by using the contact form. You may also complain to the Information Commissioner's Office.
Other services
WordPress and the host may process technical logs and essential cookies. See our cookie information. If a separate payment route is later offered, its privacy information should be supplied before you use it.